AI call answering, for when you can’t pick up.

Yes, on every call, in its first sentence. It never claims or hints that it is a person.

The opening line is fixed text, not left to the AI to improvise, and it says the call is recorded. If a caller asks whether they are talking to a robot or a real person, it says plainly that it is an AI, and offers to take a message for you or arrange a call with a human.

Calls are recorded so you have a record of what was asked, and callers are told at the start. We set it up so the recording, transcript and summary are available to you, and to us only to fix a fault.

If a caller says they would rather not be recorded, the assistant says honestly that it cannot stop a recording part-way, takes no personal details unless they are still happy to give them, and the conversation is deleted afterwards. We plan to keep recordings for 90 days unless you ask for a different period. You decide what goes in your own privacy notice; we give you a paragraph to use.

You are the controller of your callers’ data and we are your processor. Every pilot firm gets a written data-processing agreement before anything starts.

The call passes through Twilio (phone line), a small relay we run in London, ElevenLabs (voice and transcript) and OpenAI (the language model that works out the replies, used through ElevenLabs). Some of these are not UK-only services, so call data may be handled outside the UK, under UK-approved transfer safeguards that the agreement lists. We have not yet selected a UK- or EU-only region.

By email. After every call we email you a summary: who rang, their number, what they wanted and what was agreed. We set it to flag urgent calls in the subject line, so you ring those back first.

We do not send text alerts to your phone at the moment, so please do not count on one.

It cannot take payments, give legal, medical or financial advice, haggle, or make a decision for you. It does not make sales or marketing calls.

It only quotes a price if you have given it one to quote, and it never promises a job, a start date or an outcome. If a caller is upset, in danger or says it is an emergency, it tells them to call 999 (or 111) and flags the call as urgent to you. We set it so that if a tool fails, for example your diary is down, it takes a message instead of guessing. It cannot see anything about your business that you have not told it.

No. You keep your number. You set your phone to pass calls to the assistant when you are busy, when you do not answer, or out of hours.

That is a call-forwarding setting with your phone provider; we give you the steps for your provider and check it with a test call. Forwarding calls can carry a small charge on some mobile tariffs, so check yours. To switch it off, turn the forwarding off.

It books into an online booking diary we connect for you. If you do not have one, it takes a booking request and tells you.

At the moment we set up Zoho Bookings (it has a free plan) for you if you need one. Other diaries, such as Google Calendar, are added case by case. Tell us what you use and we will say honestly whether it works.

A human service answers in a person’s voice and costs more per call. This is an AI: cheaper, always on, and it follows your fact sheet.

It can misunderstand a name, an accent or a bad line, so we set it to read back phone numbers and email addresses, and the summary email lets you check. If you want a human to answer every call, a human answering service is the better choice, and we will tell you so.

Tell us and we fix the instruction that caused it, and we aim to do that the same working day. Every call produces a summary, and you can read the transcript.

Our written terms (Scots law, business customers only) set out our responsibilities and limits, and you get them before you start.

The pilot is the first month free, then £99 a month for 300 minutes, with no set-up fee. We are not VAT registered, so what you see is what you pay. Minutes reset each month and do not roll over.

Nothing is taken today. Before the free month starts we send written order terms, including how to stop, and agree payment details with you. If you go over 300 minutes we talk to you first; nothing extra is charged without your agreement.

Pilot places open once 4 firms have signed up. We do not have a start date and will not promise one. Joining the list does not sign you up to anything; it lets us email you, and only about this, when places open.

If you would rather talk it through first, book a free 15-minute call.

Not yet. Dentists, vets, physiotherapy, sports therapy, massage therapy and other health or therapy callers are not covered, because health information needs safeguards we have not put in place. The pilot is for trades, salons, and fitness and wellness studios.

Fitness studios (classes, Pilates, yoga and gyms) are included for message-taking only: the assistant takes the caller's name, number and what the call is about, and does not book. Studios usually book through their own app, and it works alongside that. If a caller volunteers an injury, a pregnancy or another health detail, it takes only their name, number and what the call is about.

If you run a clinic or a therapy practice, tell us anyway and we will let you know if that changes.

Not yet, and we would rather say so. The assistant answers TurboKast Studio's own phone line, WhatsApp and browser chat today, and you can ring it before you decide. The pilot is how we find our first firms.

Some parts, such as booking into your own diary, are set up for you rather than switched on from a shelf. We will tell you plainly what is ready and what we are building for you before you agree to anything.

No. It only answers calls that people make to you. It does not cold-call, leave voicemails or send marketing.

That is deliberate. UK rules on automated and unsolicited marketing calls (PECR) are strict and untested for AI voices, so we keep it to inbound calls.