TurboKast Studio by TurboKast Ltd

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Privacy

Short version: this site sets no cookies of its own, has one form that sends us anything (the pilot list for AI call answering), and counts visits with cookieless analytics (PostHog, EU servers). The things that touch your details are the booking calendar, the pilot list form, our phone line (answered by an AI assistant, and calls are recorded) and, if you choose, one optional Google Ads measurement prompt.

Who we are

TurboKast Studio is a trading name of TurboKast Ltd (company number SC881077), 29 Commercial Street, Dundee DD1 3DG. We decide how the details below are used. Contact: [email protected].

Booking a call or a coffee

The calendar on the 15-minute call and coffee pages is provided by Zoho Bookings and is shown inside our page. What you type into it (your name, email, optional phone number, business name and what you would like to fix or build) goes to Zoho, which holds it for us. We use it only to arrange and hold the meeting and to reply to you. Zoho has its own privacy policy and may set its own cookies inside the calendar. If you email us instead, we use your email only to reply.

The pilot list for AI call answering

The form on the AI call answering page is the only form on this site that sends us anything. It is not a sign-up and you pay nothing. It lets us write to you when pilot places open.

  • What we collect. The business name, your name, your email address, your phone number if you choose to give one, your trade, roughly how many calls you get a week, the date and time, and the wording of the consent box you ticked. We do not store your IP address or any device details with it.
  • Why, and our legal basis. To contact you about the pilot, by email or by phone if you gave a number, and for nothing else. We do not use it for any other marketing and we do not pass it to anyone else. Our legal basis is your consent, which you give by ticking the box (it is not ticked for you). You can withdraw it at any time by emailing [email protected], and we will delete your details.
  • Who handles it. The form is sent to our website host, Cloudflare, which holds it in its storage for a short time (it expires after 45 days at the latest) until it is copied to our own private task board on Liam's computer and removed from Cloudflare. Cloudflare is not a UK-only service, so your details may be handled outside the UK. The page itself also sets no cookie for this.
  • How long we keep it. Until we have told you that pilot places are open, or that the pilot is not going ahead, or for 12 months, whichever comes first. Then we delete it. If you become a customer, we keep it as part of the customer relationship under our written order terms.
  • Spam protection. To stop automated abuse, the form has a hidden field that people leave empty, and it limits how many times one connection can submit in an hour. For that limit we keep a scrambled one-way code of the connection's address for one hour; it cannot be turned back into the address and is not linked to what you typed.

Phone calls to 01382 787280

Calls to this number are answered by Kirsty, an AI assistant, not a person, and they are recorded. She says both in her opening line, and also that the call is processed by our AI providers (listed below). She can answer questions about what we do, book you a free 15-minute call or a coffee with Liam from his real diary, pass you to Liam if he has made himself available, or take a message. We do not use her to make sales calls; she only answers calls to this number.

What we record and keep.

  • The audio of the call, a transcript of it, and an AI-written summary.
  • Call log details: date and time, length, outcome and the business name and notes about your enquiry, plus any booked slot or follow-up date. Our call log does not hold your phone number, but the call record and any message or booking do hold the number you called from or gave us.
  • Booking and message details you give her: your name, email, phone number, business name and what you want help with. A booking is made in our Zoho Bookings diary. A message or callback request becomes a task for Liam, and a summary of the call is emailed to him.
  • If you ask her to email you something, we send it from a fixed template to the address you gave, and record that we did.
  • If you ask us not to contact you again, we keep your number, email or domain on a do-not-contact list so that we honour it.

Why, and our legal basis. We answer and handle enquiries and keep a record of what was asked so that Liam can follow it up and we can check the service works. Our legal basis for that is legitimate interests. When you ask her to book a call or a coffee, we use your details for that because you asked us to.

Who handles the call for us. The call is processed by ElevenLabs, its affiliates and its service providers, including the language-model provider named below. Kirsty tells every caller this at the start of the call.

  • Twilio provides the phone number and carries the call.
  • Fly.io runs our small relay (in London) that passes the live call audio between Twilio and ElevenLabs. It does not keep a copy of the audio.
  • Fly.io (Fly.io, Inc.; our servers are in London) also runs the small service that processes the record of each call once it has ended, and holds our record of it: the call log, the AI-written summary and the transcript, kept for the periods below.
  • ElevenLabs provides the voice assistant: it turns your speech to text, speaks for Kirsty, and holds the recording, transcript and summary.
  • OpenAI: the language model that works out her replies is OpenAI's GPT-4.1, used through ElevenLabs.
  • Cloudflare runs the service that gives her access to our diary and stores a copy of the call record (transcript, summary and the details above).
  • Zoho holds bookings (Zoho Bookings) and sends the emails we send you and ourselves (Zoho Mail).

Twilio, ElevenLabs, OpenAI and Cloudflare are not UK-only services, so call data may be handled outside the UK. We have not selected a UK- or EU-only region with them. Email us if you want to know more about this. Fly.io, Inc. is a US company, although the call records it holds for us are stored on servers in London. Fly.io's data processing terms are in its data processing agreement, published at fly.io/documents.

How long we keep it. The recording is kept for 90 days. The AI-written summary and the call log are kept for 2 years. The transcript is kept for 2 years if the call led to a booking, to an order or kit sale (including when we looked up an order for you) or was a complaint, and for 12 months for every other call. We keep no transcript at all of a call where you asked not to be recorded or where a spoken PIN was used. The working copy of the call record on our tool server (Cloudflare, which includes the transcript and summary) is deleted automatically after 120 days; the periods above apply to the copy we keep for our records, which is held at Fly.io (London). Fly.io keeps automatic disk snapshots (backups) of that store for 5 days, so a call record we have deleted can remain in those backups for up to 5 more days before it is overwritten. Bookings, messages and tasks, the summary email and any do-not-contact entry do not have an automatic deletion date: we keep them while they are useful for following up and for running the business, and delete them if you ask.

Talking to Kirsty in your browser. If you use the “Talk to Kirsty” button, your microphone audio goes from your browser to our speech provider (ElevenLabs), exactly as a phone call does, and she answers in the same way. She says she is an AI assistant; the conversation is recorded and transcribed, and kept and handled exactly like a phone call (see above). Your browser only asks for the microphone when you press the button, and we store nothing on your device for this. To have a conversation deleted, email [email protected].

So she can recognise you when you ring again. Kirsty keeps a short note of a caller's first name, their business if you gave it, and what your earlier calls were about (for example, "asked about a booking system for a café"), for up to 12 months after your last call, so she can recognise you and pick up where you left off; she does not keep anything sensitive in it. You can ask her on a call to forget you, or email [email protected], and we delete it.

If Liam has already spoken with you. If Liam has spoken with your business, our assistant may see your business name, your first name and the next agreed step when you ring, so it can help you; no notes are shared.

If you do not want to be recorded. Kirsty cannot switch recording off in the middle of a call. If you object, she will say so, take no personal details unless you are still happy to give them, and the recording and transcript are deleted after the call. You can also book online or email [email protected] instead.

To have a recording deleted (or to ask what we hold, or to correct it), email [email protected], or ask Kirsty on a call: she will log your request and Liam will confirm by email or phone. We reply within one month.

Calls Liam makes to check the line (for example to hear his diary or messages) are not stored: no recording, transcript or summary of them is kept.

Sales calls Liam makes

Liam sometimes phones businesses to talk about our services. These calls are from Liam himself, not from Kirsty. He only phones numbers that have been checked against the Telephone Preference Service (TPS) and the Corporate Telephone Preference Service (CTPS).

Transcribing the call. At the start of each call Liam tells you that he would like to transcribe it as text, and asks if that is all right. We save a transcript only if you say yes. We do not record the audio and keep none. If you say no, or ask him to stop part-way through, nothing is saved, and anything already saved from that call is deleted.

Who handles it. While the call is connected, the sound is sent live to OpenAI (its gpt-4o-mini-transcribe model), which turns it into text; we save that text only if you agree. The text is then passed to Anthropic's Claude, which suggests to Liam what to say next. Under Anthropic's commercial terms, Anthropic may not train its models on our content. OpenAI says that data sent to its API is not used to train its models unless the customer opts in, and that it may keep API data for up to 30 days to watch for misuse. Both companies are US-based, so this data may be handled outside the UK.

Why, and how long we keep it. We use the transcript so that Liam can follow up on what was discussed and we can check how the call went. Our legal basis is legitimate interests. We delete the transcript after 30 days. If you become a customer, we keep it for as long as we work with you, as part of the customer relationship. To see, correct or delete a transcript, or to object to our calling you, email [email protected].

We sometimes advertise on Google. After you book, you may land on a confirmation page (/booked/) that asks "Help us measure our ads?" with two buttons, Allow and No thanks.

  • If you do nothing or press No thanks: nothing is loaded from Google, no cookie is set and nothing is sent. The choice is not stored.
  • If you press Allow: your browser loads Google's tag, Google sets advertising cookies, and Google is told that a booking was made on turbokaststudio.co.uk and the bare address of that page. We do not send your name, email, phone number or anything you typed, and we turn off ad personalisation and analytics storage for this. We use the result only to see whether our ads lead to booked calls.

Google's own use of its cookies is covered by Google's privacy policy. You can clear the cookies in your browser settings at any time. Our legal basis for this is your consent, and you can refuse it with no effect on your booking.

Demo pages we make for a business

Demo pages that TurboKast Studio makes for one particular business record when they are opened (the date and time, a rough device type such as mobile or desktop, and the country), with no cookies and no IP address, and we keep that record for 90 days so we know whether to follow up.

Our website host

This site is hosted by Cloudflare, which handles each request to the site and keeps standard technical logs (such as your IP address and the page requested) for security and operation.

Visit counting (PostHog)

We use PostHog, a product analytics service, to see which pages are read and whether visitors press the phone number or the booking buttons, and whether the self-check on /week/ is used, so we can improve the site. It runs in cookieless mode and PostHog's servers are in the EU (Frankfurt, Germany).

  • No cookies, no storage. It sets no cookie and writes nothing to localStorage, sessionStorage or any other storage on your device, and keeps nothing between page views.
  • No recording, no profiles. We do not record sessions, screens, scrolling or keystrokes, we do not use heatmaps, and we do not build a profile of you or follow you to other sites.
  • Your IP address is not stored. Your request reaches PostHog through a path on this site. PostHog uses your IP address and browser details only at that moment, to calculate an anonymous visitor code that changes every day, and then discards the address.
  • What is counted. Page views (the page address without anything after a ? or #, just the address of the website you came from (for example news.example.com, never the page on it) and, only if the link you followed carried one, a short campaign label such as ?src=studio-nov that we put on links in our own emails and posts to see which ones bring visitors (one label per campaign, the same for everyone who gets it; we read no other part of the address and never anything personal to you), your browser, operating system and device type, and your country or region at a coarse level), and five named events: pressing the phone number, pressing a "Book" button, opening the booking confirmation page, and two from the "Where is your week going?" self-check on /week/. When you press Add it up we count one event holding only how many jobs you ticked, a band for your total hours (such as "2 to 5") and which kind of build the result pointed to. When you press a button or link in your results we count which one. The minutes you enter and anything you type there stay in your browser and are never sent or stored. We do not see what you type into the booking calendar from this, and the counts hold no name, email address or phone number.
  • Do Not Track and Global Privacy Control. If your browser sends either signal, the analytics script does not load at all.
  • Lawful basis. Legitimate interests (UK GDPR Article 6(1)(f)): we have a genuine interest in knowing which pages help people, the counts are anonymous and minimal, and nothing is stored on your device, so we believe no consent is needed under regulation 6 of the Privacy and Electronic Communications Regulations. You can object by turning on Do Not Track or Global Privacy Control, by blocking the path /ingest/ in a content blocker, or by emailing [email protected]. Events are kept for up to 12 months. PostHog (PostHog Inc.) acts for us as a service provider; see its privacy policy.

Your rights

You can ask us what we hold about you, ask us to correct or delete it, or object to how we use it, by emailing [email protected]. If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.

Last updated 5 November 2026 (visit counting section: the website you came from and a campaign label from our own links are now counted; earlier, 4 November: new section on demo pages we make for a business; earlier, 2 November: new section on the pilot list for AI call answering; earlier that day: new section on sales calls Liam makes, with transcription by OpenAI and suggestions from Anthropic; phone calls section: Fly.io (London) added as the processor that holds our record of each call, with its 5-day backup snapshots and its data processing terms; earlier, on 29 October: a line on what our assistant may see about people Liam has already spoken with; how long we keep transcripts, summaries and the call log; visit counting section: the two events from the /week/ self-check; earlier, phone calls section: a note so Kirsty can recognise returning callers and that her opening line says the call is processed by our AI providers). This page covers visitors to this website. Work we do for clients is covered by our written order terms and data-processing addendum.